Find the job.
Know its status.
Search by customer, device or reference. Filter by exact stage, intake method or technician when you need a closer view.
Repair ticket management software
Every repair accounted for.
From arrival to return.
See what's on the bench, who's working on it and what's holding it up. One Workshop view for your walk-ins, appointments and postal repairs.
Find the job.
Make waiting work visible.
Jobs awaiting parts or customer approval have a clear place. Priority labels help your team spot the repairs that need attention.
The details travel
with the device.
Open the job for its repair details. See the technician, exact status and relevant payment information in the same workflow.
Four groups. The full picture.
Simple to scan.
Specific where it matters.
The board groups the work into four operational areas. Each repair keeps its exact status, so a clean overview never costs you the detail.
Arrivals
Devices you're expecting. Review online bookings and prepare for intake.
For example: Awaiting ArrivalIn workshop
Assessment, repair and testing. See the technician and the stage of each job.
For example: In Repair · TestingWaiting
The jobs that need a part or a customer's decision before work can continue.
For example: Awaiting Part · Awaiting ApprovalReady for return
Collection, dispatch and no-fix returns, with their exact outcomes visible.
For example: Ready for Collection · No FixMove a repair to choose its next stage. Check-in, acknowledgement and handover requirements still apply to the job.
Detailed inside. Clear outside.
Your internal workflow stays yours.
Your team needs technician assignments, priority and exact stages. Your customer needs a clear view of their repair's progress.
Give each person the right view.
- Internal job status stays visible to the team.
- Customer-facing repair status is presented separately.
- Staff access follows the permissions assigned in your shop.
- Collection and postal dispatch retain their own handover steps.
Workshop questions
Built around
real repair work.
Can walk-ins and online bookings use the same board?
Yes. Staff-created walk-ins and online bookings feed into the Workshop. New online bookings retain the existing acknowledgement step before work proceeds.
Does moving a card skip the job's checks?
No. Moving a job opens the relevant next-stage choice and preserves the existing workflow requirements, including check-in and collection or dispatch checks.
Can I switch from the board to a list?
Yes. The Workshop offers Board and Jobs views, with search and filters for finding the repair you need.
Do customers see our internal notes and priorities?
The customer journey has its own status presentation. The internal Workshop and customer-facing repair status are distinct; customers do not receive the staff board.
Keep the rest connected
The work around
the repair matters, too.
Screens shown use fictional shop data. Features and limits depend on the plan you select.