Terms of Service

1. Who we are

RepairHub Global is a repair shop management and booking platform operated by SwiftNest Systems ("we", "us"). These terms cover your use of the platform at portal.repairhub.global and repairhub.global.

2. Your account

You are responsible for keeping your login details secure and for everything done under your account. You must give accurate business and contact details, and keep them up to date.

You must not use the platform for anything unlawful, or in a way that harms other shops, their customers, or the service itself.

3. Free trials and unpaid accounts

Free trials, promotional periods and any other unpaid access are provided at our discretion and at our cost. During any free or trial period you do not own, and acquire no rights, licence or interest in, your shop account, your shop's booking page, or any hosting, storage, messaging or processing we provide. Access is a revocable permission, not property.

While an account is unpaid, we may suspend, restrict, close or delete the shop account and its data at any time, giving you at least 24 hours' notice by email to the address on the account, because we carry the running costs of that account.

Ownership rights over your shop account and continued use of the platform begin once a paid subscription is active and payment has cleared. If payment stops, the account reverts to unpaid status and this section applies again.

Your own business data — your customers, bookings, repair records and invoices — remains yours. You may export it at any time while the account is open. We are not responsible for data you have not exported before an unpaid account is closed.

4. Paid subscriptions

Paid plans are billed in advance on the cycle shown at checkout and renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period.

Prices may change with reasonable notice before your next renewal. Payment processing for subscriptions is handled by our payment provider.

5. Payments you take from your customers

Where you collect payments from your own customers through the platform, you do so using your own connected payment account. You are the merchant of record for those transactions and are responsible for refunds, chargebacks, taxes and consumer obligations relating to your repairs.

6. Availability and support

We work to keep the platform available and reliable, but we do not guarantee uninterrupted service. Maintenance, third-party outages and emergency fixes can cause downtime.

7. Suspension and termination

We may suspend or close any account that breaches these terms, is used unlawfully, or puts the platform or other users at risk. For unpaid or trial accounts, the 24 hours' notice in section 3 applies. For paid accounts in good standing, we will give reasonable notice unless immediate action is required.

8. Liability

To the extent permitted by law, our total liability to you is limited to the subscription fees you paid us in the three months before the claim. For free or trial accounts, where no fees have been paid, no such liability arises.

9. Changes to these terms

We may update these terms. Material changes will be notified by email or in-app before they take effect. Continued use after that means you accept the updated terms.

10. Contact

Questions about these terms: support@repairhub.global