Your shop. Your booking page.
Customers see your shop identity and the catalogue you make available. Share the booking link from your website, messages or social profiles; a separate website is optional.
Phone repair booking software
Online booking software
for phone repair shops.
Give customers a clear way to arrange a repair, with your shop's devices, repair prices and enabled intake methods. Keep taking walk-ins at the counter, too.
Actual application, fictional shop
Offer the methods you use.
Enable in-person booking, postal service or both. A single enabled method is selected automatically; customers choose when both are available.
Bring it into the Workshop.
Online bookings and staff-created walk-ins feed the same operational workspace. Review a new online booking and complete the required acknowledgement and intake steps.
A practical working day
A booking journey that follows your setup.
In-person customers choose an available appointment. Postal customers provide their address instead. The flow follows the method your shop offers.
Choose the device and repair.
Customers select from your active catalogue and repair prices. If both intake methods are enabled, they choose In Person or Postal / Mail-in first.
Arrange the arrival.
For in-person bookings, choose from the available dates and times. For postal repairs, enter the address details needed for that journey.
Review and confirm.
Customers enter their contact details and review the booking. Where configured and available, the payment options can include full payment, a deposit or payment on collection.
One enabled method means five steps. In-person plus postal means six, including Method selection. Online booking does not make your shop appointment-only; attendance instructions are your own business policy.
See how booking fits the wider customer journey in our mobile phone repair shop software guide, with collection, postal intake and country information.
Clear for customers. Useful for staff.
Keep customers in the picture.
A customer-facing repair view gives people an appropriate view of progress. Your staff keep the internal notes, assignments and Workshop priorities.
Set expectations before the visit.
- Available appointments reflect your hours, schedules, blocked slots and repair requirements.
- Payment options depend on your shop configuration and provider availability.
- Customers view repair progress through a secure booking link.
- Postal intake retains its own address, receipt and dispatch workflow.
Before you start
Practical questions.
Clear answers.
Do I need a website to take online bookings?
No. Your shop has a booking link you can share through messages, social profiles or Google Business Profile. If you already have a website, link customers to the same booking page.
Can we still accept walk-ins?
Yes. Staff can create walk-in repairs in the application. Enabling online booking does not mean that every customer must book before visiting; any appointment-only attendance message belongs to your shop.
Do all customers see a Method step?
No. A shop offering only in-person or only postal booking has a five-step journey with that method selected. If both are enabled, customers choose at the Method step and the journey has six steps. Postal uses Address where in-person uses Date & Time.
Can customers pay when they book?
Where your shop has the relevant payment setup and provider access, booking can offer full payment, deposits or payment on collection according to your settings. Online payment is not required for every shop or every booking.
How do customers find their repair status?
Customers use a secure booking link. The booking lookup asks for the reference and email address and, when they match, sends a secure viewing link to that booking email address.
Keep the rest connected
Explore your next step.
Shop management
Bring bookings, repairs, parts and payment records into one working day.
Workshop & repair tickets
Follow the job from arrival to collection or dispatch.
Parts & inventory
Check stock, review orders and record deliveries.
Booking without a website
Share your shop's booking link wherever customers find you.
Screens shown use fictional shop data. Features and limits depend on the plan you select.